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PC Systems Analyst 1

Posted: (posted 18964 days ago)View All Jobs
Location:Augusta, GA (Richmond County)
Company:Augusta University
1120 15th Street
Augusta, GA 30912


Under general supervision, the candidate will perform tasks to aid in the on-going support of end-user environments including personal computers (PCs and Macs), PDAs, and peripherals. Work independently to research and resolve hardware and software problems and respond to client requests and refer only the most complex problem to Tier 3. Corrects hardware, software, and operational problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective implementation of resolution of user problems.


Required Qualifications: Associate's degree from an accredited college or university in Computer Science and two years' related field experience. OR High school diploma, GED or equivalent from a recognized State or Federal accrediting organization and three years' related field experience Preferred Qualifications: Bachelor's degree from an accredited college or university in Computer Science and one year related field experience. A+ Certification Working knowledge of problem tracking software Understanding of Tier level support organizations Knowledge of the campus/hospital network infrastructure

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