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Customer Service / Cashier


Posted:October 12, 2020 (posted 13 days ago)View All Jobs
Industry:Food Services
Type:Part-Time
Location:Marietta, GA (Cobb County)
Company:Gabriel Restaurant Group
800 Whitlock Ave.
Marietta, GA 30064
gabrielsdesserts.com

Description:
We are a Southern Restaurant and Premier Bakery in West Cobb. Busy and fun place where our customers are treated like family and our employees are family! We are looking for a Front of the House (FOH) team member who is customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency. The best FOH team members are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The everyday goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Pay: $8.00 - $10.00 per hour COVID-19 considerations: To keep our FOH employees safe we wear masks 100% of the time, supply gloves and sanitizing stations. We have instilled social distancing and have upheld cleaning standards.


Qualifications:
Responsibilities Manage large amounts of incoming calls Generate sales and up-sell Identify and assess customers’ needs to achieve satisfaction Work as a team always Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer service experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Types: Full-time, Part-time


To Apply:
You can fill out an application at 800 Whitlock Ave, Marietta, GA 30064 You can also email your resume to customerservice@gabrielsdesserts.com or susan@gabrielsdesserts.com


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